How to solve the problem of lost items in the peak season of Amazon store

Since the opening of the Halloween season, the peak season sales of cross-border e-commerce sellers have officially kicked off, and waves of express orders are on the way…. The problem of lost items is a problem that often occurs in e-commerce logistics, and it is also an old problem that plagues Amazon sellers. Once the goods are lost, they will face recovery and compensation, which is very troublesome. So, how should sellers who encounter this problem solve this problem?

For sellers who open a store on Amazon, FBA will provide sellers with logistics support, and sellers can bring their inventory into the Amazon FBA logistics network and enjoy the picking, packaging and terminal delivery services provided by FBA. Due to the huge volume of business in the peak season, it is inevitable to lose items and omissions. Let’s take a look at the circumstances under which you can file a claim with Amazon.

1. Damaged or missing inventory at Amazon warehouses

If the goods are damaged or lost during transportation or storage, the seller can find the faulty goods in “Seller central” and report them.

1. Inventory differences

If the seller finds that the “quantity in stock” and “quantity shipped” are inconsistent, the seller can inquire about the difference of the goods. If Amazon admits that it is the responsible party, it can directly file an appeal.

1. The buyer returned the goods and did not return the inventory

This is relatively intuitive. If the consumer has a return behavior, but finds that the product has not been returned to the Amazon warehouse through the logistics information, it means that the product was lost on the way to return. At this time, the seller can also apply for a claim to Amazon.

1. Amazon Fulfillment Fee Error

If the product is in the FBA warehouse due to factors such as sales type, product weight, size and other factors that cause charging errors, you can file a claim with Amazon.

For domestic sellers, the logistics problem of opening a store on Amazon is always a difficult problem, and it is difficult to guarantee the logistics timeliness and logistics safety of international logistics. Therefore, it is necessary to choose a reliable logistics service provider, so that in the face of the peak season, the probability of losing parts can be greatly reduced.