How to follow up customers who do not respond to cross-border e-commerce agency operations
When contacting and following up with customers, cross-border e-commerce operations often encounter situations where customers do not respond to information. At this time, you must be calm and follow up with customers instead of pressing customers. When following up with customers, it is necessary to consider the time difference, but also whether it is convenient for customers to communicate and answer the phone, and never show anxiety about rushing for orders in front of customers. Next, I will share with you how the cross-border e-commerce agency operation should follow up with customers who do not respond.
- When the sample was sent, there was no reply
You can send an email to follow up, ask for feedback, ask whether the other party is satisfied, and turn passive into active; or make quotations based on the quality and craftsmanship of the sample to improve communication efficiency. In this way, it does not look like a reminder, but also like a follow-up project progress, which can gain the favor of customers.
- When the quotation was sent, there was no reply
It may be that the customer is busy or resting, and there is no timely feedback. This situation can be followed up every two days. The second follow-up can inform the other party that there is not much time for the promotion, and you can enjoy the discount by placing an order as soon as possible. You can also recommend other hot-selling models for reference to attract customers’ interest. As long as the customer responds, the problem will be solved easily.
- When the contract was sent, there was no reply
You can inform the other party and inform us in advance to confirm the cooperation and payment, so as to schedule the production and delivery in advance, so as to avoid missing the other party’s time; you can also use the holiday approaching, raw material price increase, and peak season stocking as the grounds to suggest that customers place orders as soon as possible .
When cross-border e-commerce operators communicate with customers, they must remain calm and follow up with a certain frequency. Remember not to focus on one customer, so that you are anxious and the other party will feel oppressed, which is not conducive to the final conversion.