How to solve bad product reviews when opening a store on Amazon
For sellers who open a store on Amazon, product evaluation is a comprehensive evaluation of the seller’s products, services, logistics and other factors. Therefore, product reviews are crucial for sellers who set up shop on Amazon.
As we all know, the most troublesome problem for Amazon sellers is the problem of negative reviews from customers. Too many negative reviews of products will have a certain impact on the overall traffic of the store. So, what are the ways to solve negative product reviews when opening a store on Amazon?
- Click the report abuse button
If it is a malicious negative review by a buyer, and the review is not true, we can reduce the impact of the review on the product by clicking the report abuse button under the review with the buyer’s ID. If you click hundreds of times on a bad review report abuse within a certain period of time, Amazon will delete the review, and even if it is not deleted, it will move the review to the end to reduce the impact.
Requirements: This method can reduce the impact of negative reviews on product sales in the shortest time, allowing us to have enough time to deal with this negative review, but it should be noted that this method requires that our links must have more than 7 positive reviews to achieve !
- Actively contact buyers and delete bad reviews
Everyone knows that it is not easy to get the buyer’s contact information when opening a store on Amazon, so the only way is to contact the buyer through the site’s email.
So everyone may have this question, how should we target buyers who leave bad reviews? Next, I will take you to analyze it clearly!
①Use the name of the buyer who left a bad review to go to the order management page to find the corresponding order. This method will be more troublesome if there are many orders. Moreover, the names of many buyers in the profile and the names of the recipients in the background are Unmatch.
② For sellers with brand record, it is much more convenient to contact the buyer who left the review. You can select the buyer’s review in the drop-down box of the brand tool, and find the name of the buyer who left the negative review and click it to contact the buyer. This method does not require a buyer. One order to check, more efficient.
③If the order management cannot find a buyer, and there is no seller with brand registration, then you need to find some specific service providers, through Amazon’s internal channels, to find out the real mailboxes of real customers who have left negative reviews, and then you can email them get in touch.