Common Amazon return processing methods

With the booming development of the cross-border e-commerce industry, more and more people want to set up shop on the Amazon platform, but according to past experience, every year after the event is the peak period of returns, and proper handling can help us reduce unnecessary losses , especially in the return and exchange process. Next, I will share with you how to deal with the return problem?

1. Return of low-value items

If the value of the product is small and the return shipping cost is much higher than the value of the product, then opting for a return will be very uneconomical. It is better for the seller to be a smooth person, leave the product to the buyer, and the payment will also be refunded to the buyer, in order to gain a good impression from the buyer and seek favorable comments.

2. Return of high-value goods

If the product value is relatively high, the seller should provide the buyer with a return address according to the normal return process and ask the buyer to return the product to China. To save on shipping costs, sellers can remind buyers to use the specified shipping method or package the product properly and attach a small note with return information for seller confirmation. When the seller receives the returned product, it will be tested, packaged and packaged to confirm whether it can be re-sold.

3. Offer more return discounts

If the consumer wants to return the item, the seller can give the consumer a discount to keep the item. Because in the return, the buyer may make you bear the shipping cost, even if the product is completely returned, the secondary sale value of the product has been reduced.

We will try our best not to return if we can, but we must give the buyer a reasonable and non-violating operation, because foreign buyers are used to communicating by email. If you do this type of processing, it will take a lot of time. And energy to negotiate, it’s best to prepare a template to offer refunds and discounts.

4. Product quality problem returns

If we verify with the buyer and find that the product does have quality problems or damage, then we can directly provide a refund to the buyer without returning it, or send a new copy to the buyer, and do not need to do maintenance work. If the product itself has some kind of defect, it is recommended to explain the problem in the detail page to reduce the buyer’s return rate. But a better solution is to find a better product.

5. Encountered malicious returns from sellers

In addition to the common user return behavior, there are occasional malicious refunds. At this time, we need to confirm whether the product is in good condition, and then decide the next step according to the return request given by the other party. If the other party simply does not want it , but the value of the product is high, we can offer to refund part of the payment; if the buyer insists on a full refund, then we can agree to refund after receiving the return.

In short, Amazon sellers not only need to be prepared to face policy and cost changes, but also need to develop a backup plan to deal with various accidents, the above is to share, there are solutions to the Amazon return problem, I hope to help sellers.